People are the lifeblood of the hotel industry and to celebrate the Northern Ireland Hotels Federation (NIHF) recognised 15 hotel heroes at a special awards ceremony in the Observatory at Grand Central Hotel, Belfast, on Thursday 25th April. The Hotel Heroes were welcomed by host Pamela Ballantine.
Congratulating the recipients, Eddie McKeever, NIHF President, said:
“As an organisation, we felt it was fitting to celebrate our people. People are the pivotal focus of my presidency and the NIHF aims to celebrate the dedicated professionals who contribute to the success and vibrancy of Northern Ireland’s hotel landscape. They are unique, and it is their individuality that gives our industry its personality. We know that the commitment of our staff and the passion that they have for the industry ensures that guests have a great stay. We were delighted with the response, and we had a diverse range of nominations.
“The industry has grown dramatically over the last two decades, and our staff remain central to our success. We asked members to nominate someone within their business who has really made a difference. The person may have been performing a valuable ‘back of house’ role or meeting customers each day. Either way, their contribution has been noted as enhancing the overall hotel experience.”
The recipients of the 2024 Hotel Hero Awards represent a spectrum of roles, showcasing the breadth of opportunities within the industry.
Recipients and Their Roles:
- Sharon Dunne, Revenue Manager, Bishop’s Gate Hotel, Derry-Londonderry
- Louise McGuinness, Breakfast Supervisor, Crowne Plaza Belfast, Belfast
- Soulef Bounaaja, Executive Head Housekeeper, Everglades Hotel, Derry-Londonderry
- Gerard McCavanagh, Senior Concierge, Fitzwilliam Hotel, Belfast
- Tony Heagney, Head Concierge, Hilton Hotel, Belfast
- Anita Czup-Jaczewska, Housekeeping Supervisor, Holiday Inn Belfast, Belfast
- Trevor Shannon, Head Chef, Killyhevlin Lakeside Hotel and Lodges, Fermanagh
- Tracy Crothers, Reception Manager, La Mon Hotel & Country Club, Belfast
- Pamela O’Brien, Deputy General Manager, Maldron Hotel, Belfast
- Pascal Whitley, Operations Manager, Manor House Country Hotel, Fermanagh
- Margaret Smyth, Accounts Manager, Slieve Donard, Newcastle
- Severina Motuzaite-Zajac, Receptionist, The Gasworks Hotel, Belfast
- Shauneen Mallon, HR Coordinator, The Merchant Hotel, Belfast
- Anthony Boyle, Head Chef, The Whistledown Hotel, Warrenpoint
- Martin Kelly, Barman, The Waterfoot Hotel, Derry-Londonderry
Each recipient embodies excellence in their respective roles, contributing to the exceptional guest experiences and operational excellence that define Northern Ireland’s hospitality sector.
Belfast's Hotel Heroes - Anita Czup-Jaczewska, Housekeeping Supervisor, Holiday Inn Belfast; Tony Heagney, Head Concierge, Hilton Hotel, Belfast; Louise McGuinness, Breakfast Supervisor, Crowne Plaza Belfast, and Severina Motuzaite-Zajac, Receptionist, The Gasworks Hotel, Belfast and (Front Row) Shauneen Mallon, HR Coordinator, The Merchant Hotel, Belfast; Gerard McCavanagh, Senior Concierge, Fitzwilliam Hotel, Belfast and Tracy Crothers, Reception Manager, La Mon Hotel & Country Club, Belfast.
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