The move is the latest in a series of innovations that Ulster Bank has introduced in response to the coronavirus crisis to protect vulnerable customers and enhance their ability to pay for essentials while protecting themselves.
The bank also offers vulnerable customers and those in extended isolation a fee-free cash delivery service to their door. Additionally, customers can request a ‘Get Cash’ code that enables a trusted third-party to make ATM withdrawals up to £100 on someone’s behalf from any NatWest, Royal Bank or Ulster Bank NI ATM.
Terry Robb, Head of Personal Banking at Ulster Bank said: ‘We’re working hard to support customers and provide help to people across Northern Ireland, especially those most in need. By passing the companion card to a trusted volunteer, it will give those customers in extended isolation or vulnerable situations the confidence that they can get help with essential goods safely and securely.’
Customers can access either the cash delivery service or enquire about a companion card by phoning Ulster Bank’s dedicated vulnerable customer lines on 0800 092 4238. Customers using these lines can access a full range of normal banking services.
Welcoming the launch, Les Matheson, CEO, Personal Banking at NatWest Group said: ‘Tackling issues around access to finance can be difficult for some. But we are committed to finding innovative solutions that keep our customers safe and able to pay for the things they need, when they need them – whether that’s digitally via our app, via this new card, or through cash.’
‘We will continue to listen to and be guided by our customers in introducing services that meet their needs and provide meaningful help.’
Terry Robb, Head of Personal Banking at Ulster Bank