Galgorm Resort’s Food and Beverages Assistant Flory Dragomir is celebrating after being awarded a prestigious AA Courtesy and Care Award following a mystery overnight inspection of the hotel by the AA last week.
The inspector noted the friendliness and professionalism of all the team members during their stay, but it was Flory’s natural instinct to go above and beyond in the delivery of her customer service and showing great anticipation of guests’ needs that impressed.
The AA only offer a small number of the Courtesy and Care awards every year to recognise those who provide outstanding customer service to the inspectors as they tour the UK.
Hotels are unaware that an inspection is taking place until the mystery guest checks out the following morning. The AA provides a trusted assessment carried out under a set of quality standards agreed by an independent Quality Advisory Board.
Galgorm Collection prides itself on providing an enhanced guest experience and provides training on a continuous basis to its employees to ensure each team member has the opportunity for development, learning new skills and career progression.
Laura Millar, People and Development Associate Director at Galgorm Collection commented on Flory’s award and said: “We are delighted that Flory’s hard work and her commitment to our guests have been recognised by the AA. She joined us eight years ago and achieved an OCN level two in Food and Beverage Service from the NI Hospitality School in 2023. Flory has really made her mark within the food and beverages team, with her colleagues and guests.
“An AA inspection is the benchmark of hotel inspections as it includes a rigorous assessment against all aspects of hospitality, from comfort and cleanliness to food and drink offerings to overall guest experience. We are very proud of Flory and all our team who strive to deliver the very best in customer service to all of our guests.”
The five-star Galgorm Resort, part of Galgorm Collection, features a globally award-winning luxury thermal spa village and boasts a range of restaurants and bars, including Gillies Restaurant and Fratelli Ristorante, which both hold an AA Rosette for Culinary Excellence. Set in over 550 acres parkland in County Antrim, the prestigious resort is renowned for its world-class hospitality.
Galgorm Collection is a major local employer, offering a wide range of careers at all levels and has dramatically scaled up its hospitality footprint and workforce over the last decade. As its growth continues, so does the company’s unwavering commitment to both economic impact and community support.