Speaking to John Murray, Sales Solutions Manager from Xperience about what solution would best fit Diaceutics he explained “We had been contacted by Diaceutics prior to the pandemic regarding other ICT solutions for their new premises, however when the pandemic struck construction work on the building halted. Like many other customers, Diaceutics was faced with a new challenge of communicating with their remote workforce, who were operating via a mobile phone network to stay connected with their clients.
Xperience, with BT, presented the management team of Diaceutics with the advantages of BT Cloud Voice. With a Cloud Hosted telephone solution, it did not matter where an employee was working or what device they were using, as long as they had an internet connection, customers calls could be transferred easily between teams. In addition, the ease of configuration for call routing and reporting in the Cloud Voice customer portal would simplify the support for the IT Manager as he can work from a single pane of glass to manage the telephony for the entire group.”
Johnny from Diaceutics explains, “We decided to partner with Xperience and implement BT Cloud Voice as it would give us the extra flexibility to maintain a presence within departments and allow team members to receive important calls no matter where they would be working from. In particular, it would be perfect for maintaining contact with our remote workers in different continents.”
Johnny further explains how BT Cloud Voice has helped within the business and made his role easier. “Employees will no longer have to carry around hardware to stay connected. Post-pandemic, we anticipate that our marketing and sales teams will travel quite a bit, and BT Cloud Voice will enable them to stay connected with their team, clients, and the wider business through just an internet connection. This cloud-based telephony system has the advantage that I can remotely push it out to other locations via the online portal, ensuring everyone is always up to date with the latest features without any interruptions. The portal also provides me with real-time management and status updates on the health of the system.”
Johnny explains why he chose Xperience to deliver this project “During a previous project conversation, I was extremely impressed with the knowledge and professionalism of Xperience. John Murray was very credible, clearly knew his stuff and what he was talking about, he hit the nail on the head with the details for our solution.”
Register to our on-demand BT Cloud Voice overview webinar and find out more about how it can modernise your business.
https://www.xperience-group.com/videos/bt-cloud-voice-overview-webinar/
Also feel free to contact Xperience to find out more via enquiries@xperience-group.com
John-Murray, Sales Solutions Manager at Xperience with Johnny Rice, IT Director, Diaceutics
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