VodafoneThree is to create 200 new customer contact jobs in Belfast, part of a wider programme bringing a total of 400 contract jobs back to the UK as a whole.
The roles, delivered by partner Concentrix, will focus on Vodafone and Three specialist care and sales, with 200 based in Belfast and 200 in Sheffield. Recruitment has already started and training of new agents is underway in Belfast.
Set to be trained in a variety of skills including assisting vulnerable customers, these new recruits will add to the 830+ Vodafone and Three customer specialists based in the existing Stoke and Glasgow locations, as the business serves UK customers from UK towns.
VodafoneThree is investing in all regions, with its mission to build the UK’s best network set to boost connectivity and economies in local towns and cities, leaving no community behind.
Across the UK, around 9,000 engineering, construction and maintenance jobs will be created through the business’s £11 billion investment, rising to 13,000 during the peak of the build.[ii]
Building a 5G Standalone network is estimated to add over £2.9 billion in mean economic output in Northern Ireland and £6.4 billion in Yorkshire and The Humber over the next ten years.[iii]
Jon Shaw, Consumer Operations, VodafoneThree, said: “We firmly believe in having care teams where our customers are, and that means having teams based across the UK. It’s an exciting time to join VodafoneThree as we build the UK’s best network and set new standards for customer care in the industry.”