A new survey published by software development and digital transformation company Galvia Digital, in partnership with Belfast Chamber and with input from officials within the Department for the Economy, has revealed a striking gap amongst Northern Ireland businesses between enthusiasm for Artificial Intelligence and the governance structures needed to use it safely.
The research showed that 83% of business respondents across Northern Ireland are already using AI tools and this includes both formal and informal use such as ChatGPT, Copilot and AI enabled features within everyday software, yet 73% have no formal AI policy in place, highlighting a widespread adopt first, plan later approach.
The study captured responses from 211 participants representing 202 organisations across Northern Ireland, ranging from sole traders and micro businesses to large employers with more than 100 staff. Any form of AI use was included, from AI enabled features in everyday software to front end tools such as ChatGPT and Copilot.
Over 60 percent of responses came from C Suite and Director level leaders, with Belfast accounting for almost 38 percent of the total, reaffirming its role as the region’s commercial centre and a key driver of early AI experimentation.
Lisa Comerton, Head of Engagement of Belfast Chamber, said:
“AI is no longer a distant concept for Northern Ireland’s business community, it is already reshaping how many of our firms operate.
“This survey shows that while enthusiasm for the technology is high, the knowledge and tools needed to use it confidently and safely are still developing.
“These findings will be invaluable in informing policymakers, training bodies and support organisations as they work to help businesses adopt AI responsibly and effectively. Strengthening data foundations, building practical skills and creating clear policies will be essential if Northern Ireland businesses are to compete and thrive in an AI enabled global economy.
“Belfast Chamber is committed to ensuring our members have the support, skills and guidance they need to turn early experimentation into sustained competitive advantage”.
While many respondents reported improved efficiency and time savings from AI adoption, with 84 percent citing productivity gains, the findings indicate that most businesses are still at an early stage of understanding how to apply the technology strategically, embed strong digital foundations and build the confidence needed to turn experimentation into consistent value.
Martin Naughton, Managing Director at Galvia Digital, commented:
“When speaking to business leaders across Northern Ireland we have found a common story, that AI is everywhere in conversation, but many leaders struggle to understand where their organisation stands and what practical steps to take next.
“This project was about finding out what is really happening. While adoption is growing and many organisations are seeing benefits, most are still using ad hoc tools, lack formal policies and are not measuring impact consistently.
“Our hope is this report gives leaders and policymakers the evidence they need, showing where progress is being made, what is holding businesses back, and the practical steps that can help them use AI effectively”.
To read the findings of the survey in their entirety, please visit: Galvia Digital & Belfast Chamber – Northern Ireland AI Survey 2025