Belfast International Airport has achieved the Airport Service Quality (ASQ) Award from Airports Council International (ACI) for the Best Airport at Departures (5 to 15 million passengers) in Europe.
Dan Owens, Belfast International Airport CEO, said; “This award reflects both the scale of our investment programme; which puts the passenger at the core of our operation; as well as the dedication of our airport staff whose expertise and operational excellence ensure we deliver high standards across the airport experience, supported by the wider 4000 employees across the site.
“VINCI Airports are committed to investing and growing Belfast International Airport, fostering economic growth and connectivity for the region. This commitment ensures we continue to deliver a high quality, reliable experience for all our passengers and we are delighted to receive this award in recognition of those efforts.”
Justin Erbacci, Director General, ACI World, said; “Receiving an ASQ Customer Experience Award from ACI demonstrates Belfast International Airport’s ongoing commitment to listening to its travellers. The recognition reflects your dedication to continuous improvement and delivering exceptional journeys for all passengers.”
The ACI ASQ awards, are based entirely on live passenger feedback, and are the only global benchmarking programme capturing passenger satisfaction while they are at the airport in real time. Surveys are conducted randomly across all operating hours to ensure results are fully representative and statistically robust.