Mount Charles has been appointed as the new catering partner for Northern Ireland Hospice under a four-year agreement. The contract includes an initial three-year term, with the option to extend for a further year, and will see the independent, family-owned business deliver catering services for residents, staff and visitors across the Hospice.
The partnership brings together two organisations with a shared commitment to care, service and people. Mount Charles will draw on its experience in healthcare and care environments to provide a high-quality catering offer that supports the work of the Hospice team and the experience of patients, families and colleagues.
Stacey McAlister, Operations Director at Mount Charles, said: ”We are incredibly proud to be partnering with Northern Ireland Hospice. As specialists in delivering catering services within care and healthcare environments, this partnership is a natural fit for our organisation.”
“At Mount Charles, we understand the importance of compassion, empathy and personal connection in care settings, and these values align closely with those of the Hospice,” she continued, ”The work carried out by Northern Ireland Hospice has a profound impact on individuals and families across Northern Ireland, and we are honoured to play a part in supporting that journey through high-quality food and hospitality. This partnership truly places people and care at its heart.”
As part of the contract, Mount Charles will introduce a number of service enhancements, including refreshed menus tailored to the needs and preferences of residents and staff, the introduction of its Clover & Grain food concept, a new on-site management structure and a renewed focus on quality, customer experience and innovation.
These improvements are designed to create a welcoming dining experience that complements the exceptional care provided by Northern Ireland Hospice, with comfort, nutrition and hospitality at its heart.
Richard Daly, Head of Estates at Northern Ireland Hospice, added: “We are pleased to welcome Mount Charles as our new catering partner. They have demonstrated a clear understanding of the unique environment in which we operate and a genuine commitment to supporting the experience of our residents, families and colleagues.
“We look forward to working together to build a catering service that reflects the quality of care and compassion at the heart of Northern Ireland Hospice.”
Mount Charles has established a strong reputation for delivering catering services across healthcare, education, workplace and leisure settings throughout Ireland. The Northern Ireland Hospice partnership forms part of the company’s continued investment in long-term client relationships and specialist catering services across the care sector.