The Utility Regulator has introduced new measures to strengthen protections for Northern Ireland’s non‑domestic electricity and gas consumers, with the changes coming into effect from 4 February 2026.
Key licence modifications taking effect from this date include:
- A new requirement for electricity and gas suppliers to provide transparent price information for small business consumers on their websites.
- A requirement for suppliers to identify whether there are alternative options to requesting a security deposit from small business consumers, and to provide them with clear information about when their deposit will be returned.
- A specification that a deemed contract must not require a customer to give any form of notice before they are able to change supplier.
The measures form part of the Utility Regulator’s Consumer Protection Programme 2024–2029, which aims to ensure fair engagement and outcomes for non‑domestic consumers in the retail energy market.
They follow the publication in July 2025 of the Utility Regulator’s ‘Improving the Non-domestic Consumer Experience’ position paper*, which proposed the implementation of changes to the non-domestic regulatory framework.
The position paper is an output of the organisation’s ‘Improving the Non-domestic Consumer Experience’ project which aims to remedy gaps identified in the existing framework.
Colin Magee, Non-domestic Consumer Protection Manager at the Utility Regulator, says: “These new protections come at an important time for Northern Ireland’s business community. Our engagement has shown us that small businesses want clearer information, fairer treatment, and more straightforward processes when engaging with the energy market.
“The measures being introduced will help improve transparency around pricing, strengthen safeguards around security deposits, and make it easier for businesses to switch supplier. Together, they will help businesses to make more informed choices and engage with confidence in the market.
“Through our Consumer Protection Programme 2024–2029, we will continue to work with consumers, suppliers, and wider stakeholders to support a market that delivers fair outcomes for non-domestic consumers across Northern Ireland.”
To find out more about the ‘Improving the Non-domestic Consumer Experience’ position paper, visit: www.uregni.gov.uk