The upgrade to the 5* Defaqto rated product means that customers are covered if they need to cancel their trip as a result of being contacted by NHS Test and Trace and told they must self-isolate, or if a member of their household receives a positive Covid-19 test result, and they need to self-isolate on the date their trip is due to start.
To be eligible to claim on their policy, customers will need to provide evidence of the need to self-isolate in the form of an email or text message from NHS Test and Trace, alert by the NHS Covid-19 app or a copy of the positive test result, received up to 14 days before their departure date. Customers must also have purchased their travel insurance policy at least 48 hours before they are notified of the need to self-isolate to claim and cover only applies pre-departure before leaving the UK.
Further information on the new cover can be found here: https://www.jet2.com/flights/insurance and https://www.jet2holidays.com/insurance
Jet2.com and Jet2holidays were the first UK airline and tour operator to offer combined Covid-19 and FCDO travel advice cover to protect customers against the unexpected. As well as Covid-19 cover for cancellations and medical claims abroad, the companies’ insurance product also provides cover for travel to destinations where the Foreign, Commonwealth and Development Office (FCDO) advises ‘against all but essential travel’ as a result of Covid-19.
Whether the travel advice is already in place or changes whilst a customer is in destination, the cover still applies and includes up to £10million medical, £5,000 cancellation and £2,000 baggage cover.
The new self-isolation cover gives customers even more assurance ahead of their much-deserved holidays, further building on the trust and confidence that the companies have established both before and during the pandemic.
News of the enhanced cover comes as the award-winning airline and tour operator recommenced flights and holidays to Amber list destinations on 19th July. This means fully vaccinated customers (and children travelling with them who are under 18) can now fly to over 40 quarantine-free destinations this summer from across ten UK bases, meaning plenty of choice and flexibility for customers when it comes to enjoying a much-needed holiday in the sunshine.
The self-isolation cover has been automatically applied to all current policies that were purchased after 1st April 2020, and new policies can be purchased when booking with Jet2.com and Jet2holidays or added to an existing booking.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “As we resume flights and holidays to over 40 quarantine-free destinations, we wanted to update our Covid-19 insurance product to ensure customers are covered should they be required to self-isolate before they are due to travel. The upgrade to our policy gives our customers and independent travel agent partners added assurance and protection when it comes to booking much-needed holidays in the sunshine.
“As an airline and tour operator that has done more than anyone else to look after our customers, the update to our insurance product will further strengthen the trust and confidence that our customers have in us. This enhancement is the latest example of Jet2.com and Jet2holidays putting our customers first, which will remain at the heart of everything we do. When it comes to booking and travelling, customers can now get Covid-19, FCDO and self-isolation cover all in one go, giving added reassurance and flexibility in just a few simple clicks.”
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