The new resource informs businesses and consumers about their rights and responsibilities in relation to online orders. It also has a signposting facility to report problems getting parcels delivered to Northern Ireland.
Kellin McCloskey, The Consumer Council’s Head of Postal Services explained: “Many businesses in Northern Ireland use the internet both to buy and sell, but just like individual consumers they can be frustrated by restrictions or extra charges to deliver to Northern Ireland. Businesses visiting www.deliverylaw.uk can access a range of information about how online sellers can comply with the law and treat consumers fairly, plus some tips and template letters for businesses to use when they encounter unfair surcharges in their buying. The Consumer Council will share the experiences of local businesses with UK Government and retailers to encourage change and better practice.”
FSB NI Region Chair, Brendan Kearney said: “The internet has changed how we do business, and while that brings much opportunity there are also challenges to navigate.
“Businesses should be aware of best practice for treating consumers fairly, however, they also interact with the internet as buyers. As a business owner myself, I know how important it is to have access to the right guidance when you face excessive charges or issues with delivery.
“I would encourage businesses to use www.deliverylaw.uk if they require information about their rights and obligations in relation to online orders.”
Kellin McCloskey (Head of Postal Services, The Consumer Council) and Brendan Kearney (Regional Chairperson, Federation of Small Businesses)
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