The investment includes state-of-the-art customer service technology and enhanced self-service solutions, as well as freshening the appearance of all branches.
Aisling Press, Managing Director of Personal Banking said:
“The world of banking is continually evolving – and so are the needs of our customers. While changing consumer behaviours have driven increased investment in digital banking solutions for our customers, it’s all about providing choice, and our branches remain a fundamental part of the service we provide customers. That’s why over the last few years, we’ve invested over £3million in the upgrade of a number of our branches across Northern Ireland.
“Our customers can expect a modern and welcoming look and feel at all of the refurbished branches, with a number of service enhancements – providing an enhanced customer experience.”
Work has already begun in the Ballymena and Banbridge branches, and Armagh is to follow soon – the branches will stay open throughout.
The Abbeycentre branch will temporarily close for the duration of its transformation, from 13 November to 7 December. During that time customers can use Mallusk branch, or any other branch, and they will still be able to use the existing self-service wall at the branch for deposits and ATM cash withdrawals.”
Aisling added: “We understand that the temporary closure of the Abbeycentre branch may be inconvenient for some customers, but by doing so we will be able to reopen our transformed branch much sooner. There are a number of alternatives in place for customers during the renovations, but I would encourage customers with any concerns to contact us.”
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