The bank has also introduced priority banking hours for older and more vulnerable customers from 9:30am to 11am each morning. Other customers are asked to plan branch visits outside this time. All AIB branches across Northern Ireland are currently open as usual but close for lunch from 12:30-13:30 daily. Customers are also reminded that they can continue to visit one of the 11,500 Post Offices throughout the UK for everyday banking transactions as they too remain open.
Appropriate social distancing measures are in place to ensure the safety of customers and frontline staff in all AIB branches as well as the provision of hand sanitiser following the guidelines provided by the PHA.
AIB has worked with the industry to increase the limit to £45 for Contactless Card transactions which is expected to become effective from Wednesday. AIB also offers Apple Pay and Google Pay which are not subject to the contactless payment limit in most merchants.
Discussing the new customer focused initiatives, Adrian Moynihan, Head of AIB (NI) said;
“Due to the ever-evolving nature of the Covid-19 pandemic, we are listening to our customers and working hard to bring appropriate solutions to help to alleviate financial concerns at this unprecedented time. We understand the pressures people are under now more than ever and we are ready to help with tailored customer solutions.
“On the ground, we are keeping our branches open and putting extra cleaning measures in place, as well as protections to minimise any potential impact on our customers and our staff. We ask our customers to adhere to the guidelines and procedures and to co-operate with our staff through this difficult period to help keep each other safe.
“At a time when home working is being encouraged, we want to empower our customers to make use of our digital services as much as possible through Online Banking and Internet Business Banking and our website is updated regularly with all branch and services information. We will remain flexible in our response and continually review our services as the Covid-19 situation develops, always putting our customers’ needs and safety at the forefront of our offering.”
For support and more information around AIB’s Covid-19 customer focused initiatives, please visit: https://aibni.co.uk/covid19
Adrian Moynihan, Head of AIB NI.
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